{"id":9034,"date":"2022-01-03T16:23:53","date_gmt":"2022-01-03T16:23:53","guid":{"rendered":"https:\/\/www.eninter.com\/jordi-salvatella-la-comunicacio-entre-les-arees-comercial-i-tecnica-es-clau\/"},"modified":"2022-01-03T16:23:53","modified_gmt":"2022-01-03T16:23:53","slug":"jordi-salvatella-la-comunicacio-entre-les-arees-comercial-i-tecnica-es-clau","status":"publish","type":"post","link":"https:\/\/www.eninter.com\/ca\/jordi-salvatella-la-comunicacio-entre-les-arees-comercial-i-tecnica-es-clau\/","title":{"rendered":"Jordi Salvatella: “la comunicaci\u00f3 entre les \u00e0rees comercial i t\u00e8cnica \u00e9s clau”"},"content":{"rendered":"

Jordi Salvatella forma part de l’equip hum\u00e0 d’Eninter Ascensores i dirigeix l’Oficina Comercial i Servei, tamb\u00e9 coneguda com a OCS. Per\u00f2, a qu\u00e8 es dedica aquesta oficina? Per qu\u00e8 \u00e9s imprescindible per poder oferir un servei de la m\u00e0xima qualitat? En aquesta interessant entrevista ell mateix ens explica en qu\u00e8 consisteix el seu treball diari i el de tot el seu equip.<\/p>\n

 <\/p>\n

Com es diu el departament que dirigeixes a Eninter Ascensores?
\n<\/strong>Oficina Comercial i Servei, tamb\u00e9 conegut com a OCS.<\/p>\n

 <\/p>\n

A qu\u00e8 es dedica aquest departament?
\n<\/strong>La nostra missi\u00f3 \u00e9s servir a tots els comercials, encarregats i operaris en totes les seves necessitats. Fem el seguiment del seu treball i revisem la correcta consecuci\u00f3 dels seus objectius. Per aconseguir-ho, intentem ser un suport en tots els procediments en qu\u00e8 actuen: des de la visita a un client o la creaci\u00f3 d’un pressupost, fins al tancament dels treballs realitzats en obra.<\/p>\n

 <\/p>\n

Per qu\u00e8 \u00e9s tan important aquesta barreja entre la tasca comercial i la t\u00e8cnica?
\n<\/strong>A Eninter Ascensores tenim clar que l’entesa del Departament Comercial i el T\u00e8cnic \u00e9s vital perqu\u00e8 tots dos es necessiten. Un comercial no podr\u00e0 repetir una venda a un client que no hagi quedat satisfet amb el nostre servei t\u00e8cnic i el servei t\u00e8cnic no tindria feina sense les vendes del departament comercial. Si aquests dos departaments s’ entenen i compleixen amb un dels valors de Eninter Ascensores<\/a>: el treball en equip, podran ser m\u00e9s eficients i complir aix\u00ed amb l’ objectiu primordial: la satisfacci\u00f3 del client.<\/p>\n

 <\/p>\n

Quan es detecten una gran quantitat d’avaries d’una mateixa tipologia, per exemple, com es procedeix?
\n<\/strong>Dependr\u00e0 de moltes coses. Cal tenir en compte si la causa de l’ avaria t\u00e9 a veure amb un element de fabricaci\u00f3 pr\u00f2pia o d’ un prove\u00efdor. Una de les solucions m\u00e9s habituals, que ajuda a prevenir que aix\u00f2 succeeixi \u00e9s la creaci\u00f3 de plans de manteniment personalitzats. Els plans de manteniment<\/a> personalitzats ens permeten, mitjan\u00e7ant una aplicaci\u00f3 m\u00f2bil, assenyalar a l’ operari quin element o zona espec\u00edfica ha de revisar. Tenim plans per a ascensors el\u00e8ctrics, hidr\u00e0ulics, per a portes de garatge, per a plataformes, etc. D’aquesta manera, a m\u00e9s de fer un manteniment segons marca la normativa, tenim un plus de variables que ens ofereixen un millor preventiu i ens permeten un millor servei.<\/p>\n

 <\/p>\n

Com interv\u00e9 el departament d’OCS en els pressupostos?
\n<\/strong>Un dels nostres grans reptes \u00e9s que els processos siguin cada vegada m\u00e9s \u00e0gils i senzills. Per aix\u00f2, en aquest aspecte, ajudem a actualitzar el disseny dels pressupostos i valorem i creem la descripci\u00f3 dels nous articles que apareixen. A m\u00e9s, estem en constant contacte amb tota la xarxa comercial, t\u00e8cnica i d’administraci\u00f3 a nivell nacional solucionant les consultes que puguin tenir en realitzar-los. Finalment, controlem l’ aplicaci\u00f3 i el seguiment de les pol\u00edtiques comercials marcades a l’ inici d’ any, aix\u00ed com la tramitaci\u00f3 de les autoritzacions que poguessin ser necess\u00e0ries.<\/p>\n

 <\/p>\n

En quin aspecte resideix la import\u00e0ncia de l’exist\u00e8ncia del departament d’OCS?
\n<\/strong>A principis de 2019 \u00e9rem OC: Oficina Comercial<\/strong>. Quan hi afegim la “S” de “Servei” aquesta venia carregada de responsabilitat. Des d’aleshores, som el vincle entre ambd\u00f3s departaments i vetllem per una excel\u00b7lent comunicaci\u00f3 entre tots dos per aconseguir que tots els procediments es realitzin de forma rigorosa. Per a Eninter Ascensores l’entesa entre la part comercial i la part t\u00e8cnica \u00e9s un requisit indispensable per aconseguir l’excel\u00b7l\u00e8ncia que perseguim.<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Jordi Salvatella forma part de l’equip hum\u00e0 d’Eninter Ascensores i dirigeix l’Oficina Comercial i Servei, tamb\u00e9 coneguda com a OCS. Per\u00f2, a qu\u00e8 es dedica aquesta oficina? Per qu\u00e8 \u00e9s imprescindible per poder oferir un servei de la m\u00e0xima qualitat? En aquesta interessant entrevista ell mateix ens explica en qu\u00e8 consisteix el seu treball diari […]<\/p>\n","protected":false},"author":3,"featured_media":9446,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[222],"tags":[],"class_list":["post-9034","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sobre-eninter-ca"],"acf":[],"_yoast_wpseo_focuskw":"Jordi Salvatella","_yoast_wpseo_metadesc":"Jordi Salvatella: La comunicaci\u00f3 entre l'\u00e0rea comercial i la t\u00e8cnica \u00e9s clau per oferir un servei de qualitat.","yoast_head":"\nJordi Salvatella: "la comunicaci\u00f3 entre les \u00e0rees comercial i t\u00e8cnica \u00e9s clau" | Eninter Ascensores<\/title>\n<meta name=\"description\" content=\"Jordi Salvatella: La comunicaci\u00f3 entre l'\u00e0rea comercial i la t\u00e8cnica \u00e9s clau per oferir un 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