{"id":9088,"date":"2019-12-09T13:02:13","date_gmt":"2019-12-09T13:02:13","guid":{"rendered":"https:\/\/www.eninter.com\/ascensor-aturat-per-tempestes-com-ho-gestiona-eninter\/"},"modified":"2019-12-09T13:02:13","modified_gmt":"2019-12-09T13:02:13","slug":"ascensor-aturat-per-tempestes-com-ho-gestiona-eninter","status":"publish","type":"post","link":"https:\/\/www.eninter.com\/ca\/ascensor-aturat-per-tempestes-com-ho-gestiona-eninter\/","title":{"rendered":"Ascensor aturat per tempestes. Com ho gestiona Eninter?"},"content":{"rendered":"

Les pluges torrencials, les tempestes el\u00e8ctriques, les onades de fred o de calor… Tots aquests fen\u00f2mens clim\u00e0tics poden arribar a afectar el funcionament normal dels nostres ascensors.<\/strong> En aquests casos, comptar amb una empresa de manteniment que disposi d’un sistema d’alertes meteorol\u00f2giques es torna indispensable si volem anticipar-nos als problemes i resoldre amb rapidesa qualsevol avaria que deixi el ascensor aturat<\/strong>. Vols saber com gestionem les casu\u00edstiques meteorol\u00f2giques des d’Eninter? Segueix llegint!<\/p>\n

Call Center amb sistema d’alertes meteorol\u00f2giques per anticipar-se a les avaries de l’ascensor<\/strong><\/h2>\n

El Call Center d’Eninter, anomenat Coneix<\/em>, est\u00e0 connectat a diferents plataformes d’avisos meteorol\u00f2gics <\/strong>com la AEMET<\/em> i el Meteocat. <\/em>Aix\u00f2 permet que estem al tant de totes les alertes d’inclem\u00e8ncies del temps i fen\u00f2mens clim\u00e0tics adversos que afecten el bon estat dels ascensors, i fan que s’elevin els avisos d’ avaria i ascensor aturat.<\/strong><\/p>\n

En el moment de ser informats per les ag\u00e8ncies i pel nostre sistema d’ una previsi\u00f3 de risc extrem o d’ alerta vermella en una ubicaci\u00f3, immediatament incrementem i millorem el nostre servei per gestionar tots els avisos de forma r\u00e0pida i efica\u00e7.<\/strong> Avisem els departaments designats i responsables, perqu\u00e8 estiguin informats i si cal ampli\u00efn material i personal, o augmentin tamb\u00e9 la previsi\u00f3 de comandes.<\/p>\n

Aix\u00f2 fa que estem preparats per fer front qualsevol problema derivat del temporal,<\/strong> i puguem mantenir informats els clients afectats de les accions i mesures que es prendran, i el temps que hauran d’esperar perqu\u00e8 es restauri el servei del seu ascensor.<\/strong><\/p>\n

Com gestiona Eninter les emerg\u00e8ncies per ascensor aturat?<\/h2>\n

Quan un client es troba que el seu ascensor s’ha aturat com a conseq\u00fc\u00e8ncia d’un fenomen meteorol\u00f2gic,<\/strong> el primer que fa \u00e9s cridar a la l’ empresa de manteniment de l’ ascensor.<\/a><\/strong> Des del departament d’atenci\u00f3 al client d’Eninter, s’at\u00e9n la trucada del client amb ascensor aturat, li demanem informaci\u00f3 del problema i, seguidament avisem a trav\u00e9s del nostre sistema intern als diferents departaments (manteniment, comercial, SAT i Supply Chain Management)<\/em><\/strong> perqu\u00e8 estableixin les mesures de conting\u00e8ncia necess\u00e0ries.<\/p>\n

I com s’encarreguen de la gesti\u00f3 de l’av\u00eds els diferents departaments d’Eninter?<\/strong> Fem un rep\u00e0s:<\/p>\n

Manteniment<\/h3>\n

L’ equip de manteniment \u00e9s el responsable d ‘ assignar els avisos i notes d’ ascensor aturat,<\/strong> i de gestionar la situaci\u00f3 d’ emerg\u00e8ncia. Els encarregats o operaris de manteniment s’ encarregaran de restablir el funcionament de l’ ascensor,<\/strong> i hauran de reportar en la Nota d’ Ascensor Aturat el motiu que el genera. Aquesta nota d’ ascensor aturat b\u00e9 es pot donar per diferents motius: Aigua en fossat de l’ ascensor, aigua en cabina o en sostre, avaria electr\u00f2nica, etc.<\/strong><\/p>\n

Di\u00e0riament, els encarregats de manteniment dels ascensors afectats per la incid\u00e8ncia meteorol\u00f2gica actualitzaran la informaci\u00f3 del pla d’ acci\u00f3 definit.<\/p>\n

Comercial<\/h3>\n

\u00c9s el responsable d’ atendre amb prioritat les necessitats de pressupostos. Qualsevol substituci\u00f3 de placa electr\u00f2nica o reparaci\u00f3 d’ avaria<\/strong> derivada d ‘ una Nota d’ Ascensor Aturat<\/strong> necessitar\u00e0 d’ un pressupost previ.<\/p>\n

Servei d’Assist\u00e8ncia T\u00e8cnica (SAT)<\/strong><\/h3>\n

Per atendre qualsevol situaci\u00f3 d’emerg\u00e8ncia a l’ascensor, el departament del SAT d’Eninter s’encarrega de garantir la disponibilitat en estoc de les plaques de maniobra pr\u00f2pies i tamb\u00e9 de les de la compet\u00e8ncia.<\/strong> D’ aquesta manera, sempre es disposa de material per solucionar de forma r\u00e0pida i \u00f2ptima qualsevol avaria a l’ ascensor.<\/strong><\/p>\n

Supply Chain Management (SCM)<\/strong><\/h3>\n

L’ equip de SCM comprova l’ estoc disponible i realitza una previsi\u00f3 del material del magatzem.<\/strong> D’aquesta manera, garanteixen poder monitoritzar les comandes de cada zona i donar-los la m\u00e0xima prioritat.<\/p>\n

Resoluci\u00f3 de l’ avaria o de l’ ascensor aturat<\/h2>\n

En cas de no poder resoldre’ s l ‘ avaria o aturada de l’ ascensor<\/strong> amb immediatesa i en el temps establert a causa de la seva complexitat, el mateix operari de manteniment,<\/strong> o el comercial informaran el client del motiu. Explicant-los els procediments a seguir i el temps que es trigar\u00e0 per a la restauraci\u00f3 del servei.<\/p>\n

En altres circumst\u00e0ncies, si el client truqu\u00e9s directament al Call Center d’Eninter per demanar informaci\u00f3, un operador d’Eninter l’informar\u00e0 del proc\u00e9s a trav\u00e9s de les notes que tinguin en el sistema, anotades per l’equip de manteniment.<\/p>\n

Un cop s’hagi resolt el problema, i despr\u00e9s del tancament de la Nota per part del t\u00e8cnic assignat, el Call Center d’Eninter avisar\u00e0 el client per informar-lo de la resoluci\u00f3 de l’avaria.<\/strong><\/p>\n

La soluci\u00f3 d’Eninter per<\/strong>a nticipar-se a les avaries i aturades de l’ascensor<\/strong><\/h2>\n

Com veus, des d’Eninter gestionem qualsevol incid\u00e8ncia ocasionada en el teu ascensor<\/strong> causada per un fenomen meteorol\u00f2gic, i informem els nostres clients en tot moment dels procediments a seguir fins a la seva resoluci\u00f3.<\/p>\n

Encara dubtes de ser client d’Eninter i de comptar amb el millor servei de manteniment? Si vols que el teu ascensor continu\u00ef funcionant amb normalitat, \u00a1contacta amb nosaltres!<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Les pluges torrencials, les tempestes el\u00e8ctriques, les onades de fred o de calor… Tots aquests fen\u00f2mens clim\u00e0tics poden arribar a afectar el funcionament normal dels nostres ascensors. En aquests casos, comptar amb una empresa de manteniment que disposi d’un sistema d’alertes meteorol\u00f2giques es torna indispensable si volem anticipar-nos als problemes i resoldre amb rapidesa qualsevol […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[221],"tags":[],"class_list":["post-9088","post","type-post","status-publish","format-standard","hentry","category-ascensors"],"acf":[],"_yoast_wpseo_focuskw":"ascensor aturat","_yoast_wpseo_metadesc":"Les pluges torrencials, les tempestes el\u00e8ctriques... poden deixar el teu ascensor aturat. A Eninter sabem com anticipar-nos al problema. 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