Logo Eninter
Maintenance Products and services Talent About Eninter Offers
Contacteu amb Eninter

The perfect ally at the most critical moment


4F

Real-time geolocation of lift technicians

A quality maintenance service must offer the best possible response times. Our infrastructure allows us to respond with the fastest reaction times in the event of any type of incident.

3F

When it counts most, the best response times

Incident resolution in 2 hours and 20 minutes

Operator incident report
From 1 to 5 minutes
Operator diagnosis
From 60 to 85 minutes
Incident resolved
2 hours and 20 minutes

We resolve incidents on average in 2 hours and 20 minutes. Once the issue has been fixed, we inform the client of the circumstances that caused the incident and what the repair entailed.

Rescues in 35 min

Transfer call to operator
From 1 to 3 minutes
Arrival at location
24 minutes
Person rescued
35 minutes

Our average rescue time for people trapped in a lift is 35 minutes. Our operators remain in constant communication with the trapped person to reassure them and keep them up to the minute on the progress of the rescue operation.

2F
Técnicos de ascensores Eninter de rápida respuesta

Maximum speed and reaction times in the event of incidents

Our Direct Emergency Service guarantees maximum operator response times. We'll be at your full disposal in the event of any incident or emergency 24 hours a day, 365 days a year. In an emergency situation, the person trapped in the lift can communicate with our call centre via our voice call system from the cab itself. Telephone communication is maintained at all times with the person trapped in the cab.

1F
Aplicació Eninter Mobile

Eninter mobile app

Always knowing the locations of our technicians and lift systems under maintenance with geolocation technology allows us to constantly improve the efficiency of our services. Eninter's mobile app allows us to identify any incidents or emergencies in real time, assign the resolution of the issue to the operator closest to the system, and plan the shortest route to the destination. This all happens with no waiting times and maximum response speeds.

GF

Advantages of our geolocation system

We identify any incident or emergency in real time

We identify any incident or emergency in real time.

Preventive maintenance allows us to anticipate possible malfunctions

Preventive maintenance allows us to anticipate possible malfunctions.

We come to the rescue as quickly as possible

We come to the rescue as quickly as possible.

We dispatch the operator closest to the system

We dispatch the operator closest to the system.

We use third-party cookies to manage the website, collect usage information, improve our services and display advertising related to your preferences by analysing browsing habits.